Privacy Policy

1. Information we collect

Information you provide.

• Health information: symptoms, conditions, health concerns, and related details you type into the Service.
• Location: ZIP code or city, used to find nearby providers.
• Insurance information: plan name, insurer, and benefit details such as deductible, if you choose to provide them.
• Account information: name, email address, and password, if you create an account.
• Communications: messages you send us, such as support requests and feedback.

Information collected automatically.

• Device and usage data: IP address, browser type, device type, pages viewed, features used, and dates and times of access.
• Cookies and similar technologies: see Section 6.

Information from other sources. We use public and licensed data, such as the NPPES NPI Registry, CMS datasets, and price transparency files, to show provider and cost information. This data is about providers and prices, not about you. If you connect your insurance account in the future, we will receive benefit information from your insurer only with your authorization.

2. How we use information

We use information to:

• Understand your health concern and suggest relevant specialties and services.
• Find providers near you and estimate costs of care.
• Create and manage your account and respond to your requests.
• Maintain, secure, and improve the Service, including detecting fraud and misuse.
• Comply with legal obligations and enforce our Terms and Conditions.

When we analyze usage to improve the Service, we use aggregated or de-identified data wherever possible.

3. AI processing

The Service uses artificial intelligence, including third-party AI model providers, to interpret the concerns you describe. Your inputs are sent to these providers only to generate a response for you, under agreements that restrict their use of your data. We do not permit AI providers to use your health information to train their models. Our AI model provider is Amazon Web Services, through Amazon Bedrock, which runs Anthropic’s Claude models. Amazon Bedrock does not store what you type or use it to train models, and Anthropic, the model’s developer, does not receive it.

4. How we share information

We share information only as described below:

• Service providers: companies that host, secure, and operate the Service for us, such as cloud hosting, AI model, email, and analytics providers. They may use your information only to provide services to us.
• Healthcare providers and insurers: only when you choose to contact or connect with them through the Service.
• Legal reasons: when required by law, subpoena, or court order, or to protect the rights, safety, or property of you, us, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Privacy Policy.
• With your consent: for any other purpose you agree to.

We do not sell personal information or health information, and we do not share it for cross-context behavioral advertising.

5. Consumer health data and consent

Some state laws, including Washington’s My Health My Data Act, Nevada’s consumer health data law, and Connecticut’s data privacy law, give extra protection to health information collected by consumer apps.

• Consent to collect: we ask for your clear consent before collecting health information, and collect only what is needed to provide the Service.
• Consent to share: we ask for separate consent before sharing health information with anyone other than our service providers.
• Withdrawing consent: you can withdraw consent at any time by contacting us. Withdrawing may limit features that depend on health information.

Washington and Nevada residents can review our Consumer Health Data Privacy Policy for state-specific details.

6. Cookies and tracking

We use cookies and similar technologies that are necessary to run the Service, such as keeping you signed in and protecting against fraud.

We do not use advertising pixels or third-party tracking technologies on pages where you enter health information, and we do not share what you type with advertising platforms. You can control cookies through your browser settings, though some features may not work without necessary cookies. We do not use any analytics tools today; if that changes, we will list them here first.

7. Data retention

We keep information only as long as needed to provide the Service, meet legal obligations, resolve disputes, and enforce our agreements. Health information entered without an account is deleted within 30 days. Account information is kept until you delete your account, after which we delete or de-identify it within 30 days, except where the law requires us to keep it longer.

8. Security

We use administrative, technical, and physical safeguards to protect information, including encryption in transit and at rest and restricted access. No system is completely secure, so we cannot guarantee absolute security.

If a breach affects your health information, we will notify you and the appropriate authorities as required by law, including the FTC Health Breach Notification Rule.

9. Your rights and choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you and get a copy.
• Correct inaccurate information.
• Delete your information, including health information.
• Withdraw consent to our collection or sharing of health information.
• Opt out of sale, sharing for targeted advertising, or profiling, though we do not do these.
• Appeal if we deny your request.

Residents of California, Washington, Nevada, Connecticut, Colorado, Virginia, and other states with consumer privacy laws have specific rights under those laws. To make a request, email us at the address in Section 13. We will verify your identity and respond within the time the law requires, typically 45 days. You may use an authorized agent where state law allows. We will not discriminate against you for exercising your rights.

10. Children

The Service is for adults 18 and older. We do not knowingly collect information from children under 18. If you believe a child has given us information, contact us and we will delete it.

11. HIPAA

DeepNeurons AI is generally not a healthcare provider, health plan, or healthcare clearinghouse, so information you share directly with us is usually not protected by HIPAA. It is protected by this Privacy Policy and applicable state and federal laws. If we work with a HIPAA-covered organization in the future, information received through that relationship will be handled as HIPAA requires.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date. For material changes, especially changes to how we use or share health information, we will notify you in advance and ask for your consent where the law requires.

13. Contact us

Questions or requests about this Privacy Policy can be sent to: